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QSjewelery FAQ

Q: DO YOU SHIP WORLDWIDE?
A: Yes, we do.

Q: DO YOU OFFER REFUNDS?
A: Yes! Customer satisfaction is very important for us! Therefore, we offer 100% refunds. For more information, please read our Refund Policy.

Q: DOES QSJEWELERY PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience.

Q: THE ITEM(S) YOU SENT ME HAS/HAVE DEFECTS OR I AM NOT SATISFIED WITH THE ITEM(S) I PURCHASED. WHAT SHOULD I DO?
A: In that case, please contact us immediately. We will find a solution.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchase. For more information about data processing, please read our Privacy Policy.

Q: MY PACKAGE(S) HASN'T/HAVEN'T ARRIVED WITHIN THE TIME FRAME MENTIONED ABOVE. WHAT SHOULD I DO?
A: Normally our products arrive withing 4-6 weeks. In very rare cases, there may be minor issues with customs, which delay deliveries. Please allow 2 more weeks than stated for your item(s) to arrive, before you contact our support.

Q: WHAT ABOUT CUSTOMS/IMPORT TAXES OR FEES?
A: Please note that you are responsible for any import duties/taxes/the like if applicable. Many countries charge those if the shipped item(s) exceed(s) a certain monetary value. Because almost all of our items are very low-priced, there should not be any issues. However, we advise you to inform yourself about your country's import policies before ordering.

Q: ARE THERE CERTAIN RULES FOR USING YOUR WEBSITE?
A: Yes, by visiting and buying from QSjewelery.com, all visitors and customers agree to our Terms of Service. Please read them carefully.